PRACTICE FILE — FICTIONAL WORKSHOP BRIEF This fictional material was created for GoPomelo Academy exercises. Project: Customer briefing workshop Audience: 12 customer success colleagues Date: 12 November 2026 Time: 09:00–10:00 Budget limit: THB 3,000 Goal Each participant creates a source-backed customer briefing and checks its citations. Agenda 09:00–09:10: Introduction to source-backed answers (10 minutes) 09:10–09:45: Hands-on practice (35 minutes) 09:45–10:00: Review results and questions (15 minutes) Preparation Participants bring a laptop and use the fictional sample documents. No meeting room is named in this brief.